Privacy Policy

We collect information you provide directly to us, including:

• Order information: name, email address, shipping address, billing address, and payment details when you place an order.
• Account information: if you create an account, your name, email, and password.
• Contact information: messages you send us through our contact form or by email.
• Newsletter sign-ups: your email address if you subscribe to our newsletter.

We also collect certain information automatically when you visit our site:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Respond to your questions and customer service requests
• Send you marketing communications if you have opted in (you may unsubscribe at any time)
• Improve our website, products, and customer experience
• Detect and prevent fraud or other illegal activity
• Comply with legal obligations

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business:

• Payment processors: Stripe processes your payment information securely. We do not store full credit card numbers on our servers.
• Shipping carriers: We share your name and address with shipping partners (such as Canada Post, USPS, UPS, or FedEx) to fulfil your order.
• Email service providers: We use third-party tools to send transactional and marketing emails.
• Analytics providers: We may use analytics tools to understand how visitors use our site. This data is aggregated and does not personally identify you.
• Legal requirements: We may disclose your information if required by law or to protect our rights and the safety of others.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for seven years. You may request deletion of your data at any time (see Section 7).

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your cart, and understand how our site is used. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site, such as the shopping cart.

Types of cookies we use:

• Essential cookies: Required for the site to function (e.g., shopping cart, session management).
• Analytics cookies: Help us understand how visitors interact with our site.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at unicornglittertea@gmail.com.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Our site may contain links to third-party websites (such as social media platforms or retail partners). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please reach out:

• Email: unicornglittertea@gmail.com
• Website: Contact form